Shipping policy

Thank you for shopping with Carrie Benton. We dedicate ourselves to arranging professional and standardized shipping services for your bag products, ensuring all goods are delivered completely, safely and punctually to every customer worldwide.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
During promotional campaigns, shopping peak periods or unexpected order surges, order processing times may be extended appropriately. We will send official email notifications to customers promptly once there are any significant delays in order processing and shipment.

2. Shipping Rates and Delivery Estimates

The shipping fees for all orders will be automatically calculated and clearly presented on the checkout page before you complete payment.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery times are only for reference and cannot be regarded as guaranteed delivery dates. Actual delivery schedules may fluctuate due to logistics carrier delays, customs clearance procedures, severe weather conditions, regional logistical restrictions or official holidays.

3. Shipment Confirmation and Order Tracking

Once your order is packed and dispatched successfully, you will receive a shipment confirmation email containing detailed tracking information and order logistics details.
Tracking details typically become available within 24-48 hours after shipment. Please wait patiently for system updates if the tracking information is not displayed immediately after delivery.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate and full shipping information including detailed address, postal code and valid contact number during order checkout.
Carrie Benton assumes no responsibility for failed delivery, wrong delivery or package loss caused by incorrect or incomplete shipping information provided by customers. If the package is returned to our warehouse due to invalid address information, customers shall bear the corresponding reshipping fees for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:
If your package is confirmed lost during transit, please reach out to our customer support team within 7 days of the expected delivery date to initiate a verification and solution process.
Damaged Items:
Bag products are prone to scratch, extrusion damage and wear during long-distance transportation. If your order arrives damaged or defective, please contact us within 24 hours of delivery and provide clear photos of the damaged items and complete outer packaging.
Our professional team will verify the submitted evidence thoroughly and respond actively to resolve package damage and loss issues for you in the shortest possible time.

6. Bag Maintenance and Usage Notice

Different styles of bags adopt diverse materials and craftsmanship. Please use, clean and maintain the products strictly in accordance with the maintenance guidelines attached to each item. Carrie Benton will not be liable for product damage, deformation, fading or abrasion caused by improper cleaning, private modification, incorrect storage or artificial misuse of the bags.

7. International Shipping and Customs Notice

For all international cross-border shipping orders, destination countries or regions may impose customs duties, import taxes and other additional inspection fees. All these miscellaneous charges are borne independently by the customer and are not included in the product price and basic shipping cost.
Customers are responsible for understanding and complying with the local import policies of the destination country. We will not take responsibility for package detention, return or penalty fees caused by non-compliance with local customs regulations.

8. Contact Information

If you have any questions, disputes or consultation needs regarding this Shipping Policy and your order logistics, please contact us through the official channels below:
Company Name: Carrie Benton
Phone number: + 616-259-4676
Email: service@petpaljordan.shop
Physical address: 525 Brooks St, Dallas, GA 30157, United States